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After two decades leading Agile projects across industries, one lesson stands above all others: without trust, Agile delivery fails before it starts. When a consultancy works with a new client — particularly on their first engagement — there’s often a degree of tension and mistrust. The client team may not have chosen the vendor, or they may simply be wary of “consultants.” In some cases, you’re stepping in to rescue a project that’s already in trouble — which makes earning t